Please read these Terms and Conditions carefully before using this website. By accessing or continuing to use this website, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you should not use this website. These Terms apply to all users, including both visitors and registered users, unless otherwise stated.
These Terms and Conditions govern all services provided by Uniplex Group (Pty) Ltd t/a Uniplex Media (“Uniplex Media”), including but not limited to design services, printing, branding, laser cutting and engraving, photography and videography, installation, and any related services.
By requesting a quotation, placing an order, making payment, submitting artwork, or engaging with Uniplex Media in any manner whatsoever, the client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions in full.
All quotations issued by Uniplex Media are based strictly on the specifications, requirements, and information provided by the client at the time of request, including but not limited to size, quantity, materials, finishes, design requirements, and timelines.
Quotations are valid for a limited period unless otherwise stated and may be subject to change should there be any variation in material costs, supplier pricing, production requirements, or project scope.
An order shall only be deemed confirmed once payment has been received in full, unless otherwise agreed in writing. Uniplex Media reserves the right to refuse, delay, or cancel any order prior to payment confirmation.
Any changes requested by the client after an order has been confirmed may result in additional charges, revised timelines, or cancellation of the original order.
Full payment is required upfront before any work, including design, production, procurement of materials, or scheduling of services, will commence, unless otherwise agreed in writing for approved clients.
Where credit terms are granted at the discretion of Uniplex Media, payment must be made within the agreed period. Any overdue amounts may attract interest at a rate of up to 2% per month, calculated from the due date until payment is received, in accordance with standard commercial practices in South Africa.
Uniplex Media reserves the right to suspend work, delay production, withhold delivery, or cancel any order in the event of non-payment or late payment.
The client bears full responsibility for ensuring that all artwork, files, content, and specifications submitted to Uniplex Media are accurate, complete, and suitable for production.
Uniplex Media shall not be responsible for any errors, including but not limited to spelling, grammar, layout, dimensions, formatting, colour inconsistencies, or design elements contained within client-supplied artwork.
Furthermore, Uniplex Media does not take responsibility for low-resolution images, poor-quality files, incorrect file formats, or any technical issues related to artwork supplied by the client.
Uniplex Media will not correct, adjust, or improve client-supplied artwork unless specifically requested and agreed as a separate paid service. All files provided are assumed to be print-ready.
The client warrants that they have obtained all necessary rights, permissions, and licenses for any fonts, images, logos, or content supplied to Uniplex Media.
Uniplex Media shall not be held liable for any copyright infringement, licensing violations, or legal claims arising from the use of client-supplied materials.
Uniplex Media will provide proofs to the client prior to production for approval purposes. It is the client’s responsibility to carefully review all aspects of the proof, including but not limited to spelling, layout, colours, sizing, alignment, and overall presentation.
Approval of a proof constitutes final confirmation that the artwork is correct and ready for production. Once approval has been granted, no further changes can be made, and the client accepts full responsibility for the final output.
Uniplex Media shall not be held liable for any errors identified after approval has been given, and any reprints required will be at the client’s cost.
Where Uniplex Media provides design services, such work will be carried out in accordance with the client’s brief and requirements.
One reasonable revision is included as part of the design process. Any additional revisions, alterations, or changes to the original concept may incur additional charges and may affect turnaround times.
All design work remains the intellectual property of Uniplex Media. Clients will receive final print-ready files in PDF format only.
Editable or source files, including but not limited to working files, layered files, or original design formats, will only be released upon request and may be subject to additional fees.
Production and turnaround times provided by Uniplex Group (Pty) Ltd t/a Uniplex Media are estimates only and are not guaranteed.
While standard turnaround is typically approximately seven (7) working days after approval, this timeframe is indicative and may vary depending on the nature, size, complexity, and quantity of the order, as well as production workload and material availability.
Production timelines commence only once all of the following have been completed:
Where the client delays approval, submits incomplete or incorrect information, or requests changes after work has commenced, the production timeline shall automatically reset.
Uniplex Media shall not be held liable for any delays arising from circumstances beyond its reasonable control, including but not limited to supplier delays, equipment failure, power interruptions, courier delays, or high production volumes.
Clients are responsible for placing orders with sufficient time to accommodate production and delivery, particularly for time-sensitive projects such as events.
Urgent or rush orders may be accepted at the sole discretion of Uniplex Media and will be subject to additional charges, typically ranging between 20% and 50% of the total order value, depending on the urgency and impact on production.
While every reasonable effort will be made to meet urgent deadlines, no guarantees are provided, and Uniplex Media shall not be held liable for any delays or missed deadlines.
Due to differences in digital displays, printing processes, inks, substrates, and environmental conditions, exact colour matching cannot be guaranteed.
If colour accuracy is critical, the client must request a sample or test print at an additional cost, where possible.
Failure to request a sample constitutes acceptance of standard colour variation.
Due to the nature of printing processes, a variation of up to ±10% in quantity may occur and is considered acceptable within industry standards.
The client agrees to accept and pay for the actual quantity delivered within this tolerance.
In the event that specified materials are unavailable, Uniplex Media reserves the right to substitute such materials with alternatives of similar quality and specification.
Where possible, the client will be informed; however, Uniplex Media reserves the right to proceed in order to avoid delays.
Reprints or corrections will only be considered where there is a verified production fault directly attributable to Uniplex Media.
No reprints, refunds, or claims will be accepted for errors that were approved in proofs, issues arising from client-supplied artwork, or acceptable variations in colour or production.
All claims must be submitted in writing within forty-eight (48) hours of delivery or collection.
All design work carried out by Uniplex Media is strictly non-refundable once commenced, regardless of whether a proof has been issued.
All custom, printed, branded, or engraved products are manufactured specifically for the client and are therefore non-returnable and non-refundable, except in cases of verified production defects.
Orders may not be cancelled once production has commenced.
Where an order qualifies for cancellation prior to production, Uniplex Media reserves the right to charge for all work completed up to that point, including design, setup, and material procurement.
In all qualifying cancellations, a cancellation fee of thirty percent (30%) of the total invoice value shall be charged.
Where a refund is approved, such refund shall be subject to a handling and administrative fee of thirty percent (30%) of the total invoice value, excluding design work which remains non-refundable.
No refunds will be issued for approved artwork errors, client-supplied issues, acceptable production variations, or change of mind.
To initiate a refund / exchange please contact us at refunds@uniplexmedia.co.za or for questions related to outstanding refunds and returns.
Delivery timelines are estimates only and subject to third-party courier operations.
Where delivery is arranged by Uniplex Media, the client is required to inspect goods upon receipt and report any issues immediately.
Uniplex Media shall not be liable for any damages, delays, or losses caused by third-party courier services.
Where goods are collected by the client or a third party, full responsibility transfers upon collection.
Clients are required to collect completed orders within a reasonable time.
Uncollected orders may incur storage fees of R150 per day after a seven (7) day grace period.
Orders not collected within thirty (30) days may be disposed of or resold to recover costs, without liability to Uniplex Media.
Where installation services are provided, the client is responsible for ensuring that all required permissions, permits, and approvals are obtained.
The client further warrants that all installation surfaces and structures are suitable.
Uniplex Media shall not be liable for any damage resulting from structural issues, environmental conditions, or post-installation factors.
Where artwork is uploaded via the website or digital platforms, the client confirms that all files are final, accurate, and print-ready.
Uniplex Media accepts no responsibility for any errors contained within uploaded files.
Uniplex Media reserves the right to correct any pricing errors on quotations, invoices, or website listings.
Where such errors occur, the client will be notified and given the option to proceed or cancel the order.
Any confidentiality requirements must be communicated in writing prior to the commencement of work.
Uniplex Media reserves the right to use completed work for marketing, promotional, and portfolio purposes at its sole discretion.
The client agrees to indemnify and hold harmless Uniplex Media, its employees, and affiliates from any claims, damages, or losses arising from client-supplied materials or breach of these Terms.
23. Limitation of Liability
Uniplex Media shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, revenue, or opportunity.
Liability shall be strictly limited to the value of the order in question.
Uniplex Media shall not be held liable for any failure or delay due to events beyond its control, including but not limited to power outages, natural disasters, supplier failures, or technical issues.
Uniplex Media reserves the right to terminate or refuse service in cases of non-payment, breach of these Terms, or inappropriate conduct.
26. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms and Conditions constitute the entire agreement between the client and Uniplex Media and supersede all prior communications or agreements.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of South Africa.
